Shipping policy

At Lush Gear, we aim to provide a seamless shopping experience and ensure that your orders are delivered quickly and securely. Below is everything you need to know about our shipping policy.

Processing Time

• All orders are processed within 2-3 business days (excluding weekends and public holidays).

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email notification once your order has been processed and shipped.

Shipping Rates

• Domestic Shipping:
  We offer flat-rate shipping within United States:

  • Express Shipping: USD 30
    The cost will be calculated at checkout based on your shipping address.

   

• International Shipping:
  For customers outside United States, we offer international shipping at competitive rates. Shipping fees are calculated based on the destination country and the weight of the package. You will see the final shipping cost at checkout before confirming your order.

Shipping Methods

We partner with reliable shipping carriers to ensure your order is delivered promptly. Our available shipping methods include:

• Standard Shipping (Domestic and International)

• Express Shipping (Domestic Only)

• International Shipping (For countries outside United States)

Once your order is dispatched, you will receive a tracking number to monitor your shipment.

Estimated Delivery Time

• Domestic (United States):

  • Standard Shipping: 3-7 business days

  • Express Shipping: 1-3 business days

• International:

  • Standard Shipping: 7-21 business days

  • Express Shipping: 5-10 business days

Please note, delivery times may vary depending on the shipping destination and any customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier’s website. Please allow up to 24 hours for tracking information to become available.

Customs, Duties, and Taxes

• For international orders, customs duties, taxes, or fees may be applied by the destination country.

• These fees are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

Missing or Damaged Items

If you receive a damaged or incorrect item, please contact us immediately at lushwear94@gmail.com. We will assist you in resolving any issues with your order. Please retain all packaging as proof of damage when filing a claim.

Change of Shipping Address

Please double-check your shipping address before confirming your order. Once an order is processed and shipped, we are unable to change the shipping address. If you need to make changes, please contact us immediately at lushwear94@gmail.com before your order is dispatched.

Lost or Stolen Packages

Lush Gear is not responsible for lost or stolen packages once the shipment is marked as "Delivered" by the carrier. If you believe your package is lost or stolen, please contact the carrier directly using the tracking number provided.

Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact us at lushwear94@gmail.com. We're here to help!